neng Casino & Sportsbook Data Care

What Data We Collect at neng

We at neng collect data in three categories: account registration, transaction history, and service interaction.

• Account Registration: When you create a neng account, we collect your full name, email address, phone number, date of birth, and residential address. This is mandatory for account creation and verification.
• Transaction History: We record all deposits and withdrawals. If you fund your neng account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we store the payment method, amount, and timestamp.
• Betting Activity: We log your bets, wagers, and results on neng markets—Liga 1, Piala AFF, Champions League, live-casino tables, slots, or esports. This is necessary to calculate payouts, manage account balances, and detect suspicious patterns.
• Device and Access Data: We collect your IP address, device type, browser type, and access timestamps. This helps us detect unauthorized access and improve platform security.
• Support Communications: When you contact neng support via email or in-app messaging, we retain those conversations to assist you and improve our service.

We do not collect more data than necessary. We do not sell your information to third parties. We do not share your betting history with advertisers or data brokers.

How We Use Your Data on neng

We at neng use your data for specific, legitimate purposes:

• Account Management: We use your name, email, and phone to manage your neng account, send account notifications, and process password resets.
• Identity Verification (KYC): We use your full name, address, and date of birth to verify your identity and comply with anti-money-laundering (AML) regulations. This is a legal requirement in all jurisdictions where neng operates.
• Payment Processing: We use your transaction data to process deposits and withdrawals. If you withdraw funds via mobile banking, local payment, online payment, or bank transfer, we use your payment details to send money to your account.
• Fraud Prevention: We analyse IP addresses, device fingerprints, and betting patterns to detect fraudulent activity, account takeovers, and money-laundering attempts.
• Customer Support: We use your account data to assist you when you contact neng support with questions or complaints.
• Legal Compliance: We retain your data as required by law—for tax reporting, gambling regulation, and dispute resolution.

How We Protect Your Data on neng

We at neng use industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and neng servers is encrypted using SSL/TLS (Secure Sockets Layer / Transport Layer Security). This means your login credentials, payment details, and personal information are protected in transit.
• Secure Servers: Our servers use firewalls, intrusion-detection systems, and regular security audits to prevent unauthorized access.
• Password Security: We store passwords using strong hashing algorithms, not plain text. Even we cannot see your password.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to add an extra layer of security to your neng account. You can enable 2FA in your account settings.
• Access Controls: Only authorized neng staff can access your personal data, and only for legitimate purposes (account management, support, compliance).
• Regular Audits: We conduct security audits and penetration testing to identify and fix vulnerabilities.

We at neng believe that your data is your property. We hold it in trust, protect it carefully, and use it only for legitimate service reasons.

Third Parties and Data Sharing

We at neng do not share your data with third parties except where necessary for service operation and legal compliance:

• Payment Processors: When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer, we share your payment details with the payment processor to complete the transaction. These are third-party companies that handle the actual fund transfer.
• KYC Providers: We may use third-party identity verification services to confirm your identity. These providers see only the information needed to verify you, not your full account history.
• Legal Authorities: If required by law (e.g., a court order, tax investigation, or gambling regulator), we may disclose your data to authorities. We do not volunteer this information—it requires legal process.
• Fraud Detection Services: We use third-party fraud-detection providers to analyse betting patterns and detect suspicious activity. They see only aggregated data, not personal identifiers.

We do not sell your data. We do not share your betting history with advertisers, data brokers, or commercial partners.

How Long We Keep Your Data

We at neng keep data only as long as necessary for service operation and legal compliance:

• Active Accounts: If your neng account is active, we retain your data for as long as your account exists.
• Closed Accounts: If you close your neng account, we retain your transaction history and verification records for seven years (required for tax and gambling regulation). Personal identifiers (name, email, phone) are deleted after two years unless we have a legal obligation to keep them longer.
• Unsuccessful Transactions: If a deposit attempt fails, we delete the associated payment data within 90 days.
• Support Communications: We keep support emails and chat logs for two years after your last contact with us.
• Legal Holds: If you are involved in a dispute or investigation, we may retain your data for as long as the dispute or investigation is ongoing.

Cookies and Tracking Technology on neng

We at neng use cookies and similar technologies to improve your experience:

• Session Cookies: These keep you logged in to your neng account during your browsing session. They expire when you close your browser or manually log out.
• Preference Cookies: We use these to remember your language preference, display settings, and other choices on neng.
• Analytics Cookies: We use Google Analytics to understand how users navigate neng—which pages are popular, where users drop off, etc. This helps us improve the platform. Analytics data is anonymized and aggregated.
• Security Cookies: We use these to detect and prevent fraud and unauthorized access.

You can disable cookies in your browser settings. However, disabling cookies may affect neng functionality—you may not stay logged in, and some features may not work properly.

Your Rights Regarding neng Data

You have the following rights regarding your data on neng:

• Right to Access: You can request a copy of all data we hold about you on neng. We will provide it in a standard format within 30 days.
• Right to Correct: If any information in your neng account is inaccurate, you can ask us to correct it. You can also update some information yourself in your account settings.
• Right to Delete: You can request that we delete your neng account and associated data. We will do so after our legal retention period expires (typically two years for personal identifiers, seven years for transaction history).
• Right to Data Portability: You can request that we export your data in a portable format (e.g., CSV) so you can move it to another platform.
• Right to Object: You can object to our use of your data for marketing or profiling purposes. We will respect your request and not use your data for these purposes.

To exercise any of these rights, contact neng support via email (details in the contact section below). We will respond within 30 days.

Contact Us & Policy Updates

If you have questions about our privacy practices or want to exercise your rights, contact neng:

• Email Support: Send your privacy request to our support address. You can find it in the footer of this site or in your neng account settings.
• In-App Messaging: Log into neng and use the in-app chat to contact support. You can describe your request (data access, correction, deletion, etc.), and our team will assist you.

We at neng may update this privacy policy from time to time to reflect changes in our practices, new regulations, or improvements to our service. When we make material changes, we will notify you via email or by posting a prominent notice on our site. Your continued use of neng after such changes means you accept the updated policy.

Our jurisdiction-restricted framework means our services are available only where local law permits. If you access neng from a jurisdiction where online gambling is prohibited, you are responsible for verifying that your access complies with local law. We do not accept users from restricted jurisdictions, and we reserve the right to suspend or terminate accounts that violate local regulations.

This policy is effective as of the date listed on our website. If you have questions about neng's privacy practices or believe we have not honoured this policy, please contact us immediately via email or in-app support.

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