nengLegal Notice

Service Availability and Jurisdiction Restrictions

We do not offer our neng services in jurisdictions where online wagering, gaming, or betting is prohibited by law. Our platform is available only in jurisdictions where such activities are expressly permitted or tolerated under applicable local legislation.

If you are accessing neng from Indonesia (including Jakarta, Surabaya, Bandung, or Medan), you are responsible for understanding whether online gaming and betting services are legally available in your location. We at neng do not provide legal advice. If you are unsure whether neng services are lawful in your jurisdiction, consult a local legal professional before opening an account or depositing funds.

We reserve the right to restrict or terminate access to neng for users in any jurisdiction where we determine that service provision would violate applicable law. If neng access is restricted in your location and you have an active account, you remain responsible for any funds in your account and must request a withdrawal in accordance with our standard procedures.

Account Eligibility and Verification

To open and maintain a neng account, you must:

• Be of legal age to gamble or bet in your jurisdiction (typically 18 or older, but subject to local law).
• Provide accurate and complete information during account registration (name, email, phone, address).
• Complete Know Your Customer (KYC) verification, which includes confirming your identity and the source of your funds.
• Not use neng if you are excluded, banned, or otherwise prohibited from gambling in your jurisdiction.
• Not create multiple accounts. Each user may hold only one neng account.

We at neng reserve the right to refuse service, suspend accounts, or request additional verification at any time if we have reason to believe a user does not meet eligibility requirements or is in breach of our terms. Funds in suspended accounts remain your property and may be withdrawn in accordance with our standard withdrawal procedures, subject to verification and regulatory requirements.

Your Obligations and neng's Position

By using neng, you acknowledge and agree that:

• You are solely responsible for compliance with local law. We do not verify whether gambling or betting is lawful in your specific jurisdiction. You must do this independently.
• You will use neng only for lawful purposes. You agree not to use neng for money laundering, fraud, terrorism financing, or any other illegal activity.
• You will not share your account credentials. Your neng account is personal and non-transferable. You are responsible for all activity on your account.
• You understand the risks of gaming and betting. Outcomes on neng are determined by chance and statistical probability. No strategy guarantees a profit or prevents losses.

We at neng do not hold itself out as licensed by any specific government or regulator. Service availability depends on your jurisdiction's laws, which you must verify independently.

Data Protection and Privacy

We handle your personal data (name, email, phone, address, payment information) according to our neng privacy policy, which is available separately. We use industry-standard encryption (SSL/TLS) to protect data in transit. Account information is stored securely on our servers.

We do not sell your personal data to third parties. We may share limited information with payment processors, regulatory authorities, or law enforcement if required by law. For detailed information about how neng collects, uses, and stores your data, please review our full privacy policy.

Deposits, Withdrawals, and Payment Methods

We at neng support eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer via mobile banking, local payment, online payment, or e-wallet. All deposits are subject to verification of your identity and source of funds to comply with anti-money-laundering regulations.

Deposits made via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically clear within minutes. Direct bank transfers may take one to two business days. Withdrawals are processed to the payment method you nominate and are subject to the same verification requirements.

We do not charge fees for deposits or withdrawals on neng. However, your bank or e-wallet provider may apply their own fees. We are not responsible for delays, failures, or charges imposed by third-party payment processors.

Limitation of Liability and Disclaimer

To the extent permitted by law, neng and its owners, operators, employees, and service providers disclaim liability for:

• Loss of funds due to betting outcomes, game results, or market settlement.
• Temporary service interruptions, downtime, or technical failures.
• Loss or corruption of account data (though we use reasonable safeguards).
• Unauthorised access to your account (if you have failed to secure your password).
• Actions taken by third-party payment processors.
• Any indirect, incidental, or consequential losses arising from your use of neng.

neng provides the platform and services "as is" without warranty of any kind. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. Your use of neng is at your sole risk.

Contact and Legal Inquiries

If you have legal questions about neng, concerns regarding service availability in your jurisdiction, or wish to report a violation of these terms, you can contact us via:

• Email: Send a message to our support address (available in your neng account or on the contact page).
• In-app messaging: Log into neng and use the in-app help or support chat to raise your inquiry.

We will respond to legal inquiries and complaints within a reasonable timeframe. If you believe neng is operating illegally in your jurisdiction or if you have evidence of a violation, please contact us with detailed information and we will investigate promptly.

Changes to This Notice

We at neng may update this legal notice from time to time to reflect changes in law, our service offerings, or operational practices. We will notify users of material changes via email or through our neng platform. Your continued use of neng following such changes constitutes your acceptance of the updated notice.

The most current version of this notice is always available on the neng website. If you do not agree with any part of this notice, you should not use neng.

Summary: Our neng Legal Position

We operate neng in jurisdictions where online gaming and betting are lawful or permitted. You are solely responsible for verifying that neng services are legal in your location. We do not hold ourselves out as licensed by any specific government, nor do we claim that our services are available everywhere.

All neng accounts require identity verification and compliance with anti-money-laundering regulations. We support eight payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and process withdrawals without fees.

If you have questions about the legality of neng in your jurisdiction, the legal terms governing our service, or how to contact us regarding regulatory matters, please review our full privacy policy and terms of service, or contact our support team via email or in-app messaging.

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